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1. Please see our workshop section for full information.
2. Arrange Booking time with us and only pay a deposit when booking time has been confirmed.
3. A confirmation message will be sent within 12 hours after deposit made.
4. Select Free Shipping when Check out.
5. Contact us for any further enquires.
Various sizes for rings and bangles are available. Please select your size carefully from the drop-down list.
The best way is to visit your local jewellery store and get them to measure the sizes for you. If you require any other size or need further help, please feel free to contact us.
We thrive on being an environmental-friendly studio; therefore, we have significantly reduced excessively packaging materials.
Every piece of By Me comes with a small drawstring burlap bag as packaging.
Some of our more delicate products, such as our natural gemstone series, come with a gift box to protect our piece of art during transportation.
If you are ordering it as a gift, gift wrapping is also available to add in your shopping cart.
All By Me products are quality-guaranteed as we only use precious metals and natural gemstones as our primary materials. We disclose our jewellery materials clearly as part of our product description. Natural gemstones will always carry their inherent characteristics, such as inclusions or differences in texture and colour. It is a crucial factor to help us determine whether they are truly "natural" gemstones. As long as they do not affect the integrity of the gem, the natural characteristics are not a valid reason for return/exchange.
As we aim to create skin-friendly jewellery, most of our handmade jewellery is made with 999 fine Silver, 925 sterling, solid gold and some gold vermeil. we do not use coat/plate jewellery other than solid silver or gold. Find out more here. To increase durability, some of our products use skin-friendly 925 Sterling Silver as the primary material, such as necklace and earrings.
All silver jewellery oxidises over time. It is an entirely natural phenomenon that is the result of the oxidation of the silver's surface with the air; specifically, with contaminants containing sulphur in the air.
Regular polishing will not only help your jewellery oxidise more slowly, but it will also help keep the shine on the piece much longer. For maintenance cleaning, you can use a polishing cloth to restore shine for your sterling jewellery. It is also essential to store your silver jewellery in a zip bag to reduce contacting with air to slow down oxidisation when you are not wearing the jewellery.
You can send By Me products back to us for maintenance if you wish, you will have to bear the postage. For professional cleaning service, please contact us for a quote.
Handmade products usually take 5-7 business days until dispatch; if you have a tight deadline, please contact us.
Products, except custom-made jewellery and earrings (non-returnable/non-exchangeable for hygienic reasons), are accepted for credit or exchange in Australia if returned in saleable conditions within 14 days of delivery as indicated by tracking, accompanied by a sales receipt. The item must be “unworn and unused – in new perfect condition” with the exception for the purpose of “trying on”. It is a condition of the exchange/return that the item be shipped back in the original “By Me” branded box.
For rings, while we offer a comprehensive ring size guide for customer reference, it is the responsibility of the customer to order the correct ring size. If the wrong size ring has been ordered, you can return for an exchange. Please note that extra charges will apply for adjusting custom made rings to the correct size.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. By Me will provide free shipping back out to the customer. The order can only be exchanged once.
Please note that your return/exchange request will be processed within 10 business days of receipt. Some exceptions may apply, we will contact you if it happens.
Such a fun experience, we both thoroughly enjoyed it. Both Elvina and David were lovely and very helpful.
Highly recommend trying this yourself!